At El Raco Experience we use cookies and similar technologies to make our website work properly, strengthen its security, remember preferences, analyse how it is used and, where you have given permission, measure or personalise advertising.

This Cookie Policy explains what these technologies are, what they can be used for, which categories exist, and how you can accept, refuse, configure or later withdraw your choice.

Version: 1.0
Last updated: 14 August 2026
Effective from: 14 August 2026

1. Data controller

2. What are cookies?

Cookies are small files or identifiers that a website can store in the user’s browser or device. They make it possible to remember information about browsing, keep certain functions working, strengthen security, gather statistics and manage content or advertising campaigns.

Similar technologies may also be used, such as tags, pixels, local storage, identifiers and measurement tools. In this policy, all of these technologies are referred to together as “cookies”.

3. Types of cookies by duration

  • Session cookies: These stay active while you browse and are normally deleted when you close your browser.
  • Persistent cookies: These remain stored for a set period, or until you delete them through your browser settings.

4. Categories of cookies used

  • Necessary cookies: These allow the site to work at a basic level, along with its security, navigation, session management, form loading and the functions you request. They are not used for advertising purposes.
  • Preference cookies: These remember certain choices you make, such as language, settings, display options or browsing preferences.
  • Analytics cookies: These provide statistics on how the site is used, which pages are visited, how users interact and whether errors occur. This information helps us measure and improve how the site works and how it feels to use.
  • Marketing or advertising cookies: These may be used to measure campaigns, limit how often an advert is repeated, understand what people do after seeing an advert, build audience segments or show adverts related to your interests.

5. Providers and related services

Depending on which tools are active and on the choice you have made, the site may use first-party or third-party cookies linked to the following categories of service:

  • Site operation and administration: WordPress and its necessary components.
  • Forms: Tools used to receive quote requests, enquiries and other information you provide voluntarily.
  • Language preferences: Tools used to display content in the language you have selected.
  • Analytics: Services such as Google Analytics, where these are enabled in line with your choice.
  • Advertising and measurement: Services such as Google Ads or Meta technologies, where these are implemented and authorised.
  • Security and abuse prevention: Tools used to protect the site, block malicious access and prevent fraud or attacks.
  • External content: Maps, videos, social media or other content embedded from third-party platforms, where applicable.

Which tools are available may change over time. You can see the cookies actually in use, along with their provider, purpose, category and duration, through the settings panel on the site.

6. Consent and your options

  • Accept: You can authorise the categories of cookies offered through the consent manager.
  • Refuse: You can refuse any cookies that are not strictly necessary.
  • Configure: You can select which categories you want to authorise.
  • Browsing does not imply consent: Simply staying on or browsing the site will not, in itself, be treated as acceptance of non-necessary cookies.
  • Free choice: Refusing non-necessary cookies will not prevent you from accessing general information or requesting a quote.

7. Changing or withdrawing your choice

You can change or withdraw your choice later through the cookie settings option on the site. Withdrawing consent does not affect the lawfulness of processing carried out beforehand.

You can also delete or block cookies through your browser settings. Disabling strictly necessary cookies may affect certain functions or stop parts of the site from working properly.

8. Record of your choice

El Raco Experience may keep a technical record of the choice you make, including the date, time, version of the notice, categories accepted or refused, and a technical identifier. This record is used to manage and evidence the choice made.

9. International transfers

Some technology providers may store or process information outside Chile. Where applicable, this is done in line with the conditions and safeguards required by the applicable data protection legislation.

The level of protection and the applicable conditions may vary depending on the country, provider and service. General information about international transfers is also available in our Privacy Policy.

10. Your rights

Where cookies or similar technologies involve the processing of personal data, you may exercise your rights of access, rectification, erasure, objection, portability or temporary blocking, as applicable under current legislation.

Requests can be sent to reservas@elracoexperience.com. To protect the information, El Raco Experience may ask for reasonable evidence to verify the identity of the person making the request.

11. Relationship with the Privacy Policy

This Cookie Policy complements the El Raco Experience Privacy Policy, which explains in general terms how we collect, use, disclose, protect and retain personal data.

12. Updates to this policy

El Raco Experience may update this Cookie Policy when there are legal, regulatory or technical changes, or changes to the tools used on the site. The new version will be published on this same page, showing the date it was updated.

13. Contact

If you have questions about the use of cookies or the processing of your personal data, you can write to us at reservas@elracoexperience.com.

Scroll to Top