Privacy Policy

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• At El Raco Experience, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use and safeguard your data, and how you can exercise your rights regarding it.

1. INFORMATION WE COLLECT:

• Identification data:
  • First and last name
  • Date of birth and age
  • National ID or Passport
  • Nationality
  • City of origin
• Contact information:
  • Personal contact phone number
  • Emergency contact phone number
• Medical and dietary information, if voluntarily provided:
  • Food intolerances
  • Relevant pre-existing conditions for the trip
  • Information about disability or reduced mobility
• Operational travel data:
  • Travel dates
  • Destination and companions
• Payment data:
  • Billing information
  • Payments securely processed through our payment gateways, including Webpay, MercadoPago or others
• Technical information collected automatically:
  • Browsing and behavior cookies, see section 6

2. WHAT DO WE USE YOUR INFORMATION FOR?

• Process bookings and quotations
• Send you confirmations, itineraries and updates related to your trips
• Respond to your inquiries and requests
• Issue receipts or invoices when applicable
• Comply with legal and regulatory obligations

3. DATA STORAGE AND PROTECTION:

Your data is stored on secure platforms protected by encryption protocols, restricted access and security measures designed to prevent unauthorized access, loss or data leaks.

4. THIRD PARTIES AND PROVIDERS:

We share your information only with providers necessary for the operation of our services, such as hotels, transport companies, tour operators, payment platforms, including Webpay and MercadoPago, and email delivery services. All of them are committed to the responsible and limited use of your data. We do not sell, rent or share your information with third parties unrelated to the operation of our services.

5. YOUR RIGHTS:

• Access your stored personal data
• Correct inaccurate or outdated information
• Request the deletion of your data when legally possible
• Object to the use of your data for advertising purposes

To exercise these rights, you may write to us at reservas@elracoexperience.com.

6. USE OF COOKIES:

Our website uses cookies to improve your browsing experience and analyze website usage. You can disable cookies in your browser settings.

7. CHANGES TO THIS POLICY:

We reserve the right to update this Privacy Policy at any time. We will notify you through our website whenever substantial changes are made.

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